Questions and answers
Our promise to be clear on costs means that you don't have to pay any portion of a fee we haven't made clear to you. Please see some examples below. If you have any questions about how your fee was dealt with, please speak to us immediately.
You estimated that my bill would be £500 - £650. The final bill was for £700. You did not discuss the extra £50 with me. How much will I be expected to pay?
We will expect you to pay £650. We did not make it clear that your bill would be £50 more than expected, so we will not charge you for that amount.
We agreed a fixed fee of £2,500. There was an unexpected change of circumstances which meant that I needed Morton Fraser to do more work. We discussed the extra work and agreed on a new fixed fee of £3,000. When the transaction completed, I received a bill for £3,000. Do I need to pay the full amount?
Yes. When it became clear that more work was required, we discussed it with you and agreed on the additional amount. We made it clear throughout the transaction what your final bill would be.
We discussed various billing options at the outset. I decided that I wanted you to bill me for the actual time you spent doing the work. You began working on the instruction, but then the deal fell through. The work done amounts to £825. Do I have to pay the full amount?
Yes. If a transaction does not complete, you will still have to pay our bill for the work done up to that point.