The guidance sets out how the CMA uses its powers to address problems in markets, including its approach to compliance and enforcement of consumer law. It explains how the consumer protection provisions in Part 8 of the Enterprise Act 2002 operate (replacing previous OFT guidance - OFT512): and similarly how certain investigatory and enforcement powers set out in Schedule 5 to the Consumer Rights Act 2015 operate in practice.
The CMA has stated that it will apply the guidance flexibly. Whilst they will have regard to the guidance when dealing with potential breaches of consumer law, they may adopt a different approach should the facts of an individual case justify them doing so.
If you have any questions regarding the guidance or the CMA's powers, please do not hesitate to contact us.