As a council house teenager watching “The Paperchase” and wanting to be a lawyer, I had high thoughts of social justice. Over the years, I retained an interest in the work of Citizens Advice and helped out with their legal clinics. When I heard that the manager’s position in my local bureau was coming up, I saw it as a unique opportunity to return to those teenage aspirations.
Now I have an incredibly varied job. On any given day I can be checking advice, arranging rotas, delivering training, interviewing, ejecting difficult clients, installing a printer (yes really, IT team!), filling in on reception, putting the bin out…..
A lot of my Morton Fraser experience helps in my current role, but I have had to learn to view things in a very different way from a solicitor who is charging for the work they do. Surprisingly, confidentiality seems an even bigger issue here when we are bumping into our clients on the local high street. We get enquiries ranging from pensions to pets and everything in between and I now realise what a narrow field I used to be in.
In my office we have a handful of staff and around 40 volunteers. I am delighted that a number of current and former Morton Fraser staff volunteer with Citizens Advice Edinburgh. Without volunteers, the service wouldn’t exist. My job is simply to enable the volunteers to do the wonderful job that they do.
I almost feel like I'm 18 again!